Privacy Policy

User Privacy Statement

Effective Date: January 1, 2022

MyMate collects information about you when you use our MyMate User App, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. This Privacy Statement applies to information collected and used by MyMate.

Scope and Application

This Privacy Statement (“Statement") applies to all persons who use the MyMate User App or Services to request transportation, delivery, or other on-demand services (“Users”). It does not apply to information we collect from or about service providers who use the MyMate platform under license (collectively “MyMate Providers”). If you interact with the Services as both a User and a MyMate Provider, the respective privacy statements will apply to your different interactions.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include:

Name
Email
Phone Number
Postal Address
Profile Picture
Payment Method
Orders Requested (for delivery services)
Delivery Notes
Other information you choose to provide

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:

Location Information: We collect precise location data about the trip from the MyMate App. If you permit the app to access location services, we may also collect the precise location of your device when the app is running.
Contacts Information: If you permit the app to access your address book, we may access and store contact information to facilitate social interactions through our services.
Transaction Information: We collect transaction details related to your use of our services, including the type of service requested, date and time, amount charged, and distance traveled.
Usage and Preference Information: We collect information about how you interact with our services, preferences expressed, and settings chosen, often through cookies and similar technologies.
Device Information: We collect information about your mobile device, such as the hardware model, operating system, unique device identifiers, and mobile network information.
Call and SMS Data: We receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: We collect server logs, which may include device IP address, access dates and times, app features or pages viewed, app crashes, and other system activity.

Information We Collect from Other Sources

We may receive information from other sources and combine it with the information we collect through our services. For example:

If you link your MyMate account with a payment provider or social media service, we may receive information from that site or app.
If your employer uses one of our enterprise solutions, we may receive information from your employer.
Mobility service providers on our platform may provide us with a user rating after providing services to you.
If you interact with our services in another capacity, we may combine that information with information collected from you as a user.

Use of Information

We may use the information we collect about you to:

Provide, maintain, and improve our services
Facilitate payments and send receipts
Develop new features and provide customer support
Send communications about products, services, promotions, news, and events
Personalize and improve the services
Perform internal operations, such as fraud prevention and data analysis

Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection, including:

With mobility service providers to enable them to provide the services you request
With other riders if you use a ride-sharing service
With third parties to provide a service you requested
With the general public if you submit content in a public forum
With third parties with whom you choose to let us share information
With your employer if you participate in our enterprise solutions

Other Important Sharing

We may share your information:

With MyMate subsidiaries and affiliated entities
With vendors, consultants, marketing partners, and other service providers
In response to a legal request or when we believe disclosure is required by law
To protect the rights, property, or safety of MyMate or others
In connection with a merger, sale, or other business transaction
With your consent
In an aggregated or anonymized form

Social Sharing Features

The services may integrate with social sharing features and other related tools. Your use of these features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service.

Analytics and Advertising Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the Internet. These entities may use cookies, web beacons, and other technologies to collect information about your use of our services and other websites.

Your Choices

Account Information

You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at [email protected]. We may retain certain information about you as required by law or for legitimate business purposes.

Access Rights

MyMate will comply with individuals' requests regarding access, correction, and/or deletion of personal data in accordance with applicable law.

Location Information

You can enable or disable our app’s collection of precise location through your device’s settings.

Contact Information

You can enable or disable our app’s access to your address book through your device’s settings.

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. We may still send you non-promotional communications.

How We Use Cookies

We use cookies to analyze web traffic and improve our website. Cookies help us monitor which pages are useful and which are not. You can choose to accept or decline cookies through your browser settings.

Changes to the Statement

We may change this Statement from time to time. If we make significant changes, we will provide notice through the services or by other means, such as email. Your continued use of the services after such notice constitutes your consent to the changes.

Contact Us

If you have any questions about this Privacy Statement, please contact us at [email protected] or write to us at:

MyMateLK
3C Sri Dharmapala Ave, Kandy